Returns and Refunds

 

Non-personalized items in unused and original condition are eligible for returns within 20 calendar days from the delivery date by mail or UPS in original packaging and with original receipt / electronic receipt lookup. 

Any unused product that is damaged or defective may be returned within 20 calendar days from date of delivery, and will be exchanged for a replacement product, at Batesville’s sole discretion and approval.

  • All shipping charges are non-refundable. 
  • Remembrance Store Gift Cards or E-Gift Cards are non-returnable. 
  • Items can be returned by mail or overnight delivery service with original receipt / electronic receipt lookup.
  • Products used in any manner, including but not limited to, filling with cremated remains, are not eligible for return, refund, or replacement.
  • Promotions, clearances, or sales may have modified terms and conditions.
  • No refunds on any products designated on the Site as non-returnable or non-refundable.

Final Sale

The following items are considered Final Sale and cannot be returned, exchanged or refunded with the exception of damaged or defective products.

  • Personalized products (such as engraved or printed items with any kind of image provided by customer)
  • Last Chance, product discontinuance, or clearance items

Returns by Mail

Returning your item is easy. Just follow the steps below:

  • Please use this link to start a Return. 
  • Securely pack your item(s) in the original or substantially similar packaging with all parts and materials from the original package, along with your Return Form.
  • Attach the UPS shipping label to the outside of your package.  Customer is responsible for payment of all shipping costs unless the product was returned for defect or damage.
  • If you need assistance with your return, contact our Remembrance Store Customer Service Team for help at 1-888-812-9177 or email at support@remembrancestore.com.
  • Drop off your return at any UPS Store, UPS Authorized Shipping Outlet, or UPS Customer Center.
  • No returns will be accepted at any funeral professional location.  All returns must be made through Remembrance Store.
  • You are responsible for all shipping and handling charges on returned items unless otherwise specified.  You bear the risk of loss during shipment.  We strongly recommend that you fully insure your return shipment against loss or damage.

Refunds & Processing Times

  • Once your package is received and validated by our warehouse, we’ll process your return.
  • Refunds may take up to 7 business days after validation, but we aim to process them within 5 business days.
  • All refunds are issued to the original form of payment. Please note:
    • Original shipping charges are not refundable.
    • Banks may take an additional 3–5 business days to credit your account.

Exchanges

  • When the Company allows a product to be exchanged because defective or damaged, the replacement product will be shipped via UPS at the cost of the Company.  Any expedited shipping costs will be the Customer’s responsibility.

Changes to Policy

We reserve the right to make changes to this Policy at any time without notice, which will apply to any purchases made from the date of posting the Policy.


Last Updated: 5/29/2025