Terms of Use and Terms of Sale

Last Updated: May 29, 2025

IMPORTANT! PLEASE CAREFULLY READ THESE TERMS OF USE (“TERMS”), INCLUDING THE MANDATORY ARBITRATION PROVISION, WHICH REQUIRES THAT DISPUTES ARE RESOLVED BY FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL AND NOT A CLASS-WIDE OR CONSOLIDATED BASIS. (EXCEPT FOR BATCH ARBITRATION, AS DESCRIBED BELOW). THIS MEANS THAT, UNDER CERTAIN CIRCUMSTANCES, YOU AND BATESVILLE CASKET COMPANY, LLC, ARE EACH GIVING UP THE RIGHT TO SUE EACH OTHER IN COURT OR IN CLASS ACTIONS OF ANY KIND. IN ARBITRATION, THERE IS NO JUDGE OR JURY AND THERE IS LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT. DETAILS ARE SET FORTH BELOW. PLEASE REVIEW CAREFULLY.

Acceptance of this Agreement

These Remembrance Store Terms of Use and Terms of Sale, together with any documents they expressly incorporate by reference (collectively, “Terms”), constitute a binding agreement between you and Batesville Casket Company, LLC, and its parent, subsidiaries and affiliates ("Company," "we," or "us"), governing your access to and use of WWW.REMEMBRANCESTORE.COM/ (and any and all subdomains), product, feature, or other service offered by us that posts a link to or otherwise provides these Terms (collectively the "Site"), whether as a guest or a registered user, including all purchases and services provided by us whether through the Site or otherwise. In addition, certain features, functionality, products, services or use may be governed by additional, service-specific terms (collectively “Supplemental Terms”), which are incorporated into these Terms by reference. To the extent there is a conflict between these Terms and the Supplemental Terms, if any, the Supplemental Terms will control with respect to the applicable service(s).

Please read these Terms carefully before you start to use the Site. By clicking to accept or agree to these Terms when this option is made available to you, and/or accessing the Site, and/or transacting with us via the Site, you accept and agree to be bound and abide by these Terms, and where applicable, the Supplemental Terms, as well as our Privacy Policy, found at www.batesville.com/privacy-policy/, incorporated herein by reference. If you do not agree to these Terms, SUPPLEMENTAL TERMS, or the Privacy Policy, DO not access or use the Site.

This Site is offered and available to users who are 18 years of age or older, and reside in the United States or any of its territories or possessions. By using this Site, you represent and warrant that you are of legal age to form a binding contract with the Company and meet all of these eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site.

Changes to the Terms

We may revise and update these Terms from time to time in our sole discretion without prior notice, where permitted by applicable law. All changes are effective immediately when we post them, and apply to all access to and use of the Site thereafter. We may also provide notice to you in other ways, such as through contact information you have provided. However, any changes to the dispute resolution provisions set forth below will not apply to any disputes for which the parties have actual notice on or before the date the change is posted on the Site. Your continued use of the Site following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.

Changes to Services

We may modify, suspend, or discontinue any aspect of the products or services we offer through the Site at any time for any reason, with or without notice to you, including the availability of any product, or any feature or content.

Your Rights and Obligations

THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ IT CAREFULLY.
THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ IT CAREFULLY.
THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS.
BY PLACING AN ORDER FOR PRODUCTS FROM THIS SITE, YOU AFFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT, AND YOU ACCEPT AND ARE BOUND BY THESE TERMS AND CONDITIONS. YOU AFFIRM THAT IF YOU PLACE AN ORDER ON BEHALF OF AN ORGANIZATION OR COMPANY, YOU HAVE THE LEGAL AUTHORITY TO BIND ANY SUCH ORGANIZATION OR COMPANY TO THESE TERMS AND CONDITIONS.
YOU MAY NOT ORDER OR OBTAIN PRODUCTS FROM THIS SITE IF YOU (A) DO NOT AGREE TO THESE TERMS, (B) ARE NOT THE OLDER OF (i) AT LEAST 18 YEARS OF AGE OR (ii) LEGAL AGE TO FORM A BINDING CONTRACT WITH BATESVILLE CASKET COMPANY, LLC, OR (C) ARE PROHIBITED FROM ACCESSING OR USING THIS SITE OR ANY OF THIS SITE'S CONTENTS, GOODS OR SERVICES BY APPLICABLE LAW.

Accessing the Site, Privacy and Account Security

We reserve the right to withdraw or amend this Site, and any service or product we provide on the Site, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Site is unavailable at any time or for any period. From time to time, we may restrict user access, including registered user access, to certain parts of the Site or the entire Site.

You are responsible for both:

Making all arrangements necessary for you to have access to the Site.
Ensuring that all persons who access the Site through your internet connection are aware of these Terms and comply with them.

To access the products and services available on the Site, you may be asked to provide certain registration details or other information. It is a condition of your use of the Site that all the information you provide on the Site is correct, current, and complete.

You agree that all information collected on this Site, including personal information you provide to register with this Site or otherwise, including, but not limited to, through the use of any interactive features on the Site and in providing User-Submitted Materials, is governed by our Privacy Policy at www.batesville.com/privacy-policy/, and you consent to all actions we take with respect to your information consistent with our Privacy Policy.

If you choose, or are provided with, a username, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Site or portions of it using your username, password, or other security information. You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

We have the right to disable any username, password, or other identifier, whether chosen by you or provided by us, at any time if, in our opinion, you have violated any provision of these Terms.

Intellectual Property Rights

The Site and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by the Company, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

These Terms permit you to use the Site for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Site, except as follows:

Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
You may store files that are automatically cached by your Web browser for display enhancement purposes.
You may print or download one copy of a reasonable number of pages of the Site for your own personal, non-commercial use, and not for further reproduction, publication, or distribution.
If we provide social media features with certain content, you may take such actions as are enabled by such features.

You must not:

Modify copies of any materials from the Site.
Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text.
Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this site.

You must not access or use for any commercial purposes any part of the Site or any services or products available through the Site.

If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Site in breach of the Terms, your right to use the Site will stop immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Site or any content on the Site is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the Site not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other laws.

Trademarks

Batesville®, Remembrance Store™, Remembrance Store logo, the term Helping Families Honor the Lives of Those They Love®, certain product brand names, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors, as well as the name and logo of the funeral home storefront site. This Site may also contain the name, marks, and logos of funeral homes that offer Company’s products and services for sale. You must not use such marks without the prior written permission of the Company or the respective funeral homes. All other names, logos, product and service names, designs, and slogans on this Site are the trademarks of their respective owners.

Materials and Content You Submit

You and other users may have the ability to upload to, transmit through, or otherwise make available (collectively, “Upload”) through the Site personalized messages, audio, video, photographs, files, data, text, images, reviews, or other materials or interactive features (collectively, "User Content"). By submitting User Content to the Site, subject to any limitations under applicable law, you agree that such User Content are non-confidential and non-proprietary and that you surrender any claims that the use of such User Content violates any of your rights, including moral rights, privacy rights, proprietary rights, publicity rights, rights to credit for material or ideas or any other right, including the right to approve the way such User Content are used. You are responsible for all User Content that you submit or otherwise make available to the Site for any purpose.

All User Content must comply with the Content Standards set out in these Terms.
By submitting User Content, you grant us and our designees a worldwide, non-exclusive, transferable, royalty-free, fully paid, perpetual, irrevocable right and license, with right of sublicense (through multiple tiers), to use, transmit, reproduce, distribute (through multiple tiers), create derivative works of, and publicly display such User Content in connection with the production or provision of any product or service you request or to show you how your User Content would appear in our products or services. No further consideration or compensation will be given for any User Content submitted in any manner.
Please note that, while you retain ownership of your User Content, any template or layout in which you arrange or organize such User Content through tools and features made available through the Site which are not proprietary to you, and the rights to such template or layout will remain with us.
You represent and warrant that you own or otherwise possess all necessary rights with respect to the User Content, and that the User Content does not and will not infringe, misappropriate, use or disclose without authorization or otherwise violate any copyright, trademark, trade secret right or other intellectual property or other property right of any third party, and that the User Content are not unlawful, fraudulent, threatening, abusive, hateful, libelous, defamatory, obscene, confusingly similar to brands or branded products sold by others or otherwise objectionable.
You consent to the use of your likeness provided in any User Content, and/or you have obtained the written consent, release, and/or permission of every identifiable individual who appears in User Content to use such individual’s likeness, for purposes of using and otherwise exploiting the User Content in the manner contemplated by these Terms, or, if any such identifiable individual is under the age of eighteen (18), you have obtained such written consent, release and/or permission from such individual’s parent or guardian (and you agree to provide to us a copy of any such consents, releases, and/or permissions upon our request). If you do submit a submission that contains the likeness of an identifiable individual under the age of eighteen (18), we strongly encourage you not to include any identifying information (such as the individual’s name or address) with such User Content.
You agree that we may (but are not obligated to) filter any User Content (including, without limitation, deleting or replacing expletives or other harmful or offensive language), refuse to use any User Content (including, without limitation, suspending processing and shipping of any order relating to any User Content) and/or disclose any User Content and the circumstances surrounding the use thereof, to any third party in order to provide the applicable products or services, to enforce these Terms or to comply with legal obligations or governmental requests.
We do not pre-screen User Content. User Content that violates these Terms may be removed from the Site; provided, however, that we have no obligation to remove User Content in response to user reports or requests. We are not responsible for, and will have no liability for, the removal, non-removal, damage to, or loss of any User Content from the Site. We recommend you keep back-up copies of your User Content on your hard drive or other personal system.
We will retain User Content in accordance with our document retention policy and reserve the right to delete or destroy such materials at any point without notice to you.
The Company does not control User Content and does not guarantee or make any representations regarding the integrity, quality, accuracy, timeliness, deletion, or failure to store any User Content.

Monitoring and Enforcement; Termination

We have the right to:

Remove, keep, refuse to post or use any User Content for any or no reason in our sole discretion.
Take any action with respect to any User Content that we deem necessary or appropriate in our sole discretion, including if we believe that such User Content violates the Terms, including the Content Standards, infringes any intellectual property right or other right of any person or entity, threatens the personal safety of users of the Site or the public, or could create liability for the Company.
Disclose your identity or other information about you to any third party who claims that material posted or Uploaded by you violates their rights, including their intellectual property rights or their right to privacy.
Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Site.
Terminate or suspend your access to all or part of the Site for any violation of these Terms.

Without limiting the foregoing, we have the right to cooperate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone Posting any materials on or through the Site. YOU WAIVE AND HOLD HARMLESS THE COMPANY AND ITS AFFILIATES, LICENSEES, SUBSCRIBED FUNERAL HOMES, AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY THE COMPANY/ANY OF THE FOREGOING PARTIES DURING, OR TAKEN AS A CONSEQUENCE OF, INVESTIGATIONS BY EITHER SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.

However, we do not undertake to review material before it is Uploaded on the Site and cannot ensure prompt removal of objectionable material after it has been Uploaded. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications, or content provided by any user or third party. We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section.

Content Standards

These content standards apply to any and all User Content and use of the Site, including any interactive features. User Content must comply with all applicable federal, state, local, and international laws and regulations. Without limiting the foregoing, User Content must not:

Contain any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable.
Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
Infringe any patent, trademark, trade secret, copyright, or other intellectual property or other rights of any other person.
Violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these Terms and our Privacy Policy.
Be likely to deceive any person.
Promote any illegal activity, or advocate, promote, or assist any unlawful act.
Cause annoyance, inconvenience, or needless anxiety or be likely to upset, embarrass, alarm, or annoy any other person.
Impersonate any person or misrepresent your identity or affiliation with any person or organization.
Involve commercial activities or sales, such as contests, sweepstakes, and other sales promotions, barter, or advertising.
Give the impression that they emanate from or are endorsed by us or any other person or entity, if this is not the case.

Prohibited Uses

You may use the Site only for lawful purposes and in accordance with these Terms. You agree not to access or use the Site or deliver User Content:

For any reason for which the Site is not intended.
In any way that violates these Terms or any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the U.S. or other countries).
For commercial or nonpersonal purposes unless otherwise permitted by the
'Company, including using the Site for any advertising, fundraising, or political purpose or transmitting information that is in any way false, fraudulent, or misleading.
To engage in unlawful or inappropriate behavior such as scamming, spamming, trolling, stalking, abusing, harassing, doxxing, swearing, threatening, and misrepresenting.
For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personal information, or otherwise.
To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity (including, without limitation, by using email addresses associated with any of the foregoing).
To send any communication that may be considered unlawful, threatening, abusive, harassing, bigoted or hateful, derogatory, libelous, defamatory, vulgar, obscene, pornographic, indecent, or that otherwise would violate any law or the rights of others under applicable law.
To copy, reproduce, modify, sell, lease, rent, exchange, create derivative works from, archive, display, publish, distribute, disseminate, or transfer to any other party, or otherwise use or exploit content on the Site in any way for any purpose except as specifically permitted by these Terms.
For any purpose that is unlawful, defamatory, tortious, libelous, threatening, obscene, or intrusive on another person’s privacy.
To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Site.
In any manner that could disable, overburden, damage, or impair the Site or interfere with any other party’s use of the Site.

Additionally, you agree not to:

Modify, alter, recreate, or otherwise use the Site or its contents for any purpose other than as specifically permitted in these Terms.
Share another person’s personal information (e.g., contact information, address, age, gender), without authorization from the other person.
Use any robot, spider, scraper, data mining tools, data gathering and extraction tools, or other automatic or manual device, process, or means to access, copy, or scrape the Site for any purpose, including monitoring or copying any of the content on the Site.
Download Site content to a database for any reason.
Collect or store personal information about other users of the Site without their consent.
Attempt to probe, scan, or assess the vulnerability of the Site.
Breach, interfere with, or circumvent any security, technological, or authentication measures on the Site (including any digital rights management mechanism, device, or other content protection or access control measure).
Use any device, software, or routine that interferes with the proper working of the Site.
Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
Access data or an account which you are not authorized to access.
Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Site, the server on which the Site is stored, or any server, computer, or database connected to the Site.
Attack the Site via a denial-of-service attack or a distributed denial-of-service attack.
Take any action that imposes, in the Company’s sole discretion, an unreasonable or disproportionately large load on the Company’s infrastructure.
Otherwise attempt to interfere with the proper working of the Site.

If you submit any personal information of another person to the Site, you represent that you are authorized to provide that individual’s personal information. Please be aware that information transmitted over the Internet may not be secure and confidentiality cannot be guaranteed. Information of a confidential, proprietary, or privileged nature should not be submitted to or sent through the Site.

You must comply with all applicable laws and legal obligations, including those pertaining to copyright, trademark, and other intellectual property laws, libel, slander, defamation, trade libel, product disparagement, harassment, invasion of privacy, tort, obscenity, indecency, and copyright or trademark infringement. Violations of applicable laws may give rise to civil and/or criminal prosecution and penalties.

Notwithstanding anything to the contrary included in these Terms, we may at any time, with or without notice, suspend or terminate your access to the Site and refuse any and all current or future use of the Site or our services at any time.

Copyright Infringement/Copyright Policy

If you believe that any User Content violate your copyright, follow the for instructions on sending us a notice of copyright infringement. It is the policy of the Company to terminate the user accounts of repeat infringers.

Reporting Claims of Copyright Infringement

We take claims of copyright infringement seriously. We will respond to notices of alleged copyright infringement that comply with applicable law. If you believe any materials accessible on or from this Site infringe your copyright, you may request removal of those materials (or access to them) from the Site by submitting written notification to our copyright agent (designated below). In accordance with the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act (17 U.S.C. § 512) ("DMCA"), the written notice (the "DMCA Notice") must include the following:

Your physical or electronic signature.
Identification of the copyrighted work you believe to have been infringed or, if the claim involves multiple works on the Site, a representative list of such works.
Identification of the material you believe to be infringing in a sufficiently precise manner to allow us to locate that material.
Adequate information by which we can contact you (including your name, postal address, telephone number, and, if available, email address).
A statement that you have a good faith belief that use of the copyrighted material is not authorized by the copyright owner, its agent, or the law.
A statement that the information in the written notice is accurate.
A statement, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

Our designated copyright agent to receive DMCA Notices is:

Batesville Casket Company, LLC

Attn: Legal Department, General Counsel

One Batesville Boulevard

Batesville, Indiana 47006

Email: CopyRightInquiry@batesville.com

If you fail to comply with all of the requirements of Section 512(c)(3) of the DMCA, your DMCA Notice may not be effective.

Please be aware that if you knowingly materially misrepresent that material or activity on the Site is infringing your copyright, you may be held liable for damages (including costs and attorneys' fees) under Section 512(f) of the DMCA.

Repeat Infringers

It is our policy in appropriate circumstances to disable and/or terminate the accounts of users who are repeat infringers.

Reliance on Information Posted

The information presented on or through the Site is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Site, or by anyone who may be informed of any of its contents.

This Site includes content provided by third parties, including materials provided by other users, and third-party licensors, syndicators, aggregators, and/or reporting services. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by the Company, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of the Company. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.

Changes to the Site

We may update the content on this Site from time to time, but its content is not necessarily complete or up to date. Any of the material on the Site may be out of date at any given time, and we are under no obligation to update such material.

Information About You and Your Visits to the Site

Any personal information we collect on this Site is subject to our Privacy Policy at https://www.batesville.com/privacy-policy/. By using the Site, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy.

TERMS OF SALE and Other Terms and Conditions

All purchases through our Site or other transactions for the sale of goods or services, or information carried out through the Site, or resulting from visits made by you, are governed by our Terms of Sale which are set forth below.

Product Descriptions, Images, and Engravings

The Site contains information about Company’s and certain third party’s products and services. Images and renderings on the Site are for illustration purposes only and may not be an exact representation of the actual product, including color variation. Company reserves the right to change or update any products (including, without limitation, features, attributes, specifications, and descriptions) at any time without notice. While we strive to maintain accurate product information and images, (1) product changes may potentially result in the existence of outdated product information, and (2) actual products delivered may contain slight design/color variations from those depicted on the Site. IN ADDITION, WE DO NOT WARRANT THAT PRODUCT DESCRIPTIONS OR OTHER CONTENT OF THE SITE IS ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE.

Order Acceptance and Cancellation. You agree that your order is an offer to buy, under these Terms, all products and services listed in your order. All orders must be accepted by us, and we are not obligated to sell the products or services to you. We may choose not to accept orders at our sole discretion, even after we send you a confirmation email with your order number and details of the items you have ordered.
Prices and Payment Terms.
1. Prices posted on this Site may be different from prices offered by us, or at any funeral home that offers our products and services to you or other individuals. All prices, discounts, and promotions posted on this Site are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling. All taxes and charges will be added to your merchandise total and will be itemized in your shopping cart and your order confirmation email. We strive to display accurate price information, however, we may, on occasion, make inadvertent typographical errors, inaccuracies, or omissions related to pricing and availability. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences.
2. We may offer, from time to time, promotions on the Site that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
3. The following terms may be used by us to communicate pricing information:

- - "MSRP" references the manufacturer's suggested retail price.
  - “Price” references our normal retail price for a product or service.
  - "Sale" refers to a reduced price for a product or service.
  - “Clearance" or “Last Chance” refers to a reduced price for a product or service that will be discontinued.

Terms of payment are within our sole discretion and payment must be received by us before we accept an order. We accept Visa, MasterCard, American Express, or Discover credit cards, as well as ApplePay, Google Pay, and ShopPay for all purchases. You represent and warrant that (A) the credit card information you supply to us is true, correct, and complete, (B) you are duly authorized to use such credit card for the purchase, (C) charges incurred by you will be honored by your credit card company, and (D) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any, regardless of the amount quoted on the Site at the time of your order.; Payment conducted via ApplePay, Google Pay or ShopPay websites or applications are subject to the terms and conditions set by such payment services.

Shipments; Delivery; Title and Risk of Loss.

We will arrange for shipment of the products to you at the designated delivery location. Please check the individual product page for specific delivery options. You will pay all shipping and handling charges specified during the ordering process. Shipping and handling charges are reimbursement for the costs we incur in the processing, handling, packing, shipping, and delivery of your order.

Title and risk of loss pass to you upon our transfer of the products to the carrier for delivery. We are not responsible for lost or stolen packages. To ensure our customers an optimal shopping experience, we may limit or suspend the refund/return policy below in circumstances of excessive use, abuse or suspected fraud. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

Returns & Refunds

Non-personalized items in unused and original condition are eligible for returns within 20 calendar days from the delivery date by mail or UPS in original packaging and with original receipt / electronic receipt lookup.

Any unused product that is damaged or defective may be returned within 20 calendar days from date of delivery, and will be exchanged for a replacement product, at Company’s sole discretion and approval.

- All shipping charges are non-refundable.
- Remembrance Store Gift Cards or E-Gift Cards are non-returnable.
- Items can be returned by mail or overnight delivery service with original receipt / electronic receipt lookup.
- Products used in any manner, including but not limited to, filling with cremated remains, are not eligible for return, refund, or replacement.
- Promotions, clearances, or sales may have modified terms and conditions.
- No refunds on any products designated on the Site as non-returnable or non-refundable.

Final Sale

The following items are considered Final Sale and cannot be returned, exchanged or refunded with the exception of damaged or defective products.

Personalized products (such as engraved or printed items with any kind of image provided by customer)
Last Chance, product discontinuance, or clearance items

Returns by Mail

Returning your item is easy. Just follow the steps below:

Fill out the Return Form provided at https://remembrancestore.loopreturns.com or provided by our customer service team. Be sure to include the quantity, item number, and reason for your return(s).
Securely pack your item(s) in the original or substantially similar packaging with all parts and materials from the original package, along with your Return Form.
Attach the UPS shipping label to the outside of your package. Customer is responsible for payment of all shipping costs unless the product was returned for defect or damage.
If you need assistance with your return contact, our Remembrance Store Customer Service Team for help at 1-888-812-9177 or email at support@remembrancestore.com
Drop off your return at any UPS Store, UPS Authorized Shipping Outlet, or UPS Customer Center.
No returns will be accepted at any funeral professional location. All returns must be made through Remembrance Store.
You are responsible for all shipping and handling charges on returned items unless otherwise specified. You bear the risk of loss during shipment. We strongly recommend that you fully insure your return shipment against loss or damage.

Refunds Processing Times

Once your package is received and validated by our warehouse, we’ll process your return
Refunds may take up to 7 business days after validation, but we aim to process them within 5 business days.
All refunds are issued to the original form of payment. Please note:
Original shipping charges are not refundable.
Banks may take an additional 3–5 business days to credit your account.

Exchange

When the Company allows a product to be exchanged because defective or damaged, the replacement product will be shipped via UPS at the cost of the Company. Any expedited shipping costs will be the Customer’s responsibility.

Manufacturer's Warranty and Disclaimers.

We do not manufacture or control all of the products or services offered on our Site. The availability of products or services through our Site does not indicate an affiliation with or endorsement of any product, service, or manufacturer. Accordingly, we do not provide any warranties with respect to the products or services offered on our Site that we do not manufacture. However, the products and services offered on our Site that we do not manufacture may be covered by the manufacturer's warranty as detailed in the product's description on our Site and included with the product. To obtain warranty service for defective products that we do not manufacture, please follow the instructions included in the manufacturer's warranty.
OTHER THAN AS WE SPECIFY ON THE SITE OR IN THE WARRANTY DOCUMENTATION THAT MAY ACCOMPANY THE PRODUCT, ALL PRODUCTS OFFERED ON THIS SITE ARE PROVIDED “AS IS” AND WE MAKE NO WARRANTIES WHATSOEVER WITH RESPECT TO THE PRODUCTS OFFERED ON THIS SITE, INCLUDING, WITHOUT LIMITATION, ANY (A) WARRANTY OF MERCHANTABILITY; (B) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; OR (C) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE.
(iii)WE MAKE NO WARRANTIES WHATSOEVER WITH RESPECT TO THE SERVICES OFFERED ON THIS SITE. ALL WARRANTIES WITH RESPECT TO THE SERVICES, EXPRESS AND IMPLIED, ARE EXPRESSLY DISCLAIMED.
(iv)SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
YOU AFFIRM THAT WE SHALL NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR ANY BREACH OF WARRANTY CLAIMS OR FOR ANY DAMAGES ARISING OUT OF THE MANUFACTURER'S FAILURE TO HONOR ITS WARRANTY OBLIGATIONS TO YOU.

Links from the Site

If the Site contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to this Site, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

Geographic Restrictions

The owner of the Site is based in the State of Indiana in the United States. We provide this Site for use only by persons located in the United States and Canada. We make no claims that the Site or any of its content is accessible or appropriate outside of the United States or Canada. Access to the Site may not be legal by certain persons or in certain countries. If you access the Site from outside the United States or Canada, you do so on your own initiative and are responsible for compliance with local laws.

Site Accessibility Statement

Company is committed to providing access to its services to all individuals, including through an accessible website. If you have any difficulty accessing our products or services via the Site due to your disability, please contact us at 1-888-812-9177 for calls regarding web accessibility.

Disclaimer of Non-Product, Site-Related Warranties

You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Site will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE SITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE OR YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY SITE LINKED TO IT.

YOUR USE OF THE SITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SITE. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT THE SITE, ITS CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE SITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

TO THE FULLEST EXTENT PROVIDED BY LAW, THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Limitation on Liability

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SITE, ANY SITES LINKED TO IT, ANY CONTENT ON THE SITE OR SUCH OTHER SITES, INCLUDING CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES, LOST PROFITS OR REVENUES OR DIMINUTION IN VALUE, ARISING OUT OF, OR RELATING TO, AND/OR IN CONNECTION WITH ANY BREACH OF THESE TERMS, REGARDLESS OF (A) WHETHER SUCH DAMAGES WERE FORESEEABLE, (B) WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (C) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT, OR OTHERWISE) UPON WHICH THE CLAIM IS BASED.

OUR SOLE AND ENTIRE MAXIMUM LIABILITY, FOR ANY REASON, AND YOUR SOLE AND EXCLUSIVE REMEDY SHALL BE LIMITED TO THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCTS AND SERVICES YOU HAVE ORDERED THROUGH THE SITE.

The limitation of liability set out above does not apply to liability resulting from our gross negligence or willful misconduct or death or bodily injury caused by products you purchase through the site.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless the Company, its parents, subsidiaries, affiliates, agents, partners, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns (collectively, “Company Parties”) from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Site, including, but not limited to, your User Content, any use of the Site's content, services, and products other than as expressly authorized in these Terms, or your use of any information obtained from the Site.

Governing Law and Jurisdiction

All matters relating to the Site and these Terms, and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of Indiana without giving effect to any choice or conflict of law provision or rule (whether of the State of Indiana or any other jurisdiction). Any legal suit, action, or proceeding arising out of, or related to, these Terms or the Site shall be instituted exclusively in the federal courts of the United States or the state courts of the State of Indiana, although we retain the right to bring any suit, action, or proceeding against you for breach of these Terms in your state of residence. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

Dispute Resolution - Arbitration and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY.

Most customer concerns can be resolved by reaching out to our Customer Care Team for help at 1-888-812-9177 or email at support@remembrancestore.com. If Customer Care is unable to resolve a complaint to your satisfaction, this section explains how any Dispute (as defined below) will be resolved.

At Company's sole discretion, we may require you to submit any disputes arising from these Terms or use of the Site, including disputes arising from or concerning our interpretation, violation, invalidity, non-performance, or termination, to final and binding arbitration under the Rules of Arbitration of the American Arbitration Association applying Indiana law.

WAIVER OF CLASS OR CONSOLIDATED ACTIONS. YOU AGREE THAT YOU WILL NOT SUE COMPANY AS A CLASS PLAINTIFF OR CLASS REPRESENTATIVE, JOIN AS A CLASS MEMBER, OR PARTICIPATE AS AN ADVERSE PARTY IN ANY WAY IN A CLASS ACTION LAWSUIT AGAINST COMPANY. YOU FURTHER AGREE THAT YOU WILL NOT SUEANY OFFICER, DIRECTOR, BOARD MEMBER, AGENT, EMPLOYEE, OR AFFILIATE OF COMPANY, OR THIRD-PARTY CONTRACTOR OR SERVICE PROVIDER OF COMPANY, AS A CLASS PLAINTIFF OR CLASS REPRESENTATIVE, JOIN AS A CLASS MEMBER, OR PARTICIPATE AS AN ADVERSE PARTY IN ANY WAY IN A CLASS ACTION LAWSUIT AGAINST SUCH PARTIES. NOTHING IN THIS PARAGRAPH, HOWEVER, LIMITS YOUR RIGHTS TO BRING A LAWSUIT AS AN INDIVIDUAL PLAINTIFF.

Limitation on Time to File Claims

ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OR THE SITE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

Waiver and Severability

No waiver by the Company of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

Entire Agreement

These Terms, and our Privacy Policy constitute the sole and entire agreement between you and Batesville Casket Company, LLC regarding the Site and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Site.

Your Comments and Concerns

This Site is operated by Batesville Casket Company, LLC, One Batesville Blvd, Batesville, 47006. All notices of copyright infringement claims should be sent to the copyright agent designated in our Copyright Policy above in the manner and by the means set out therein. All other feedback, comments, requests for technical support, and other communications relating to the Site should be directed to: support@remembrancestore.com.

Assignment. You will not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation in violation of this Section is null and void. No assignment or delegation relieves you of any of your obligations under these Terms.

No Waivers. The failure by us to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of Batesville Casket Company, LLC.

No Third-Party Beneficiaries. These Terms do not and are not intended to confer any rights or remedies upon any person other than you.

Notices

To You. We may provide any notice to you under these Terms by (i) sending a message to the email address you provide or (ii) by posting to the Site. Notices sent by email will be effective when we send the email and notices we provide by posting will be effective upon posting. It is your responsibility to keep your email address current.

To Us. To give us notice under these Terms, you must contact us as follows: (i) by personal delivery, overnight courier, or registered or certified mail to Batesville Casket Company, LLC, Attn: Remembrance Store, c/o General Counsel, One Batesville Boulevard, Batesville, Indiana, 47006. Notices provided by personal delivery will be effective immediately. Notices provided by overnight courier will be effective one business day after they are sent. Notices provided by registered or certified mail will be effective three business days after they are sent.

Severability

If any provision of these Terms is invalid, illegal, void, or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms.